Privacy Policy

Account information

• Email address and account identifiers
• Login/authentication data (e.g., tokens)
• Billing information (if you purchase)
• Subscription status, plan, billing history, and payment confirmations
• Payment details are handled by our payment processor; we typically do not store full card numbers.

Content you submit to the Services

• Audio you record or upload for speech-to-text
• Text you paste, type, or highlight for rewriting, summarizing, explaining, formatting, or “smart commands”
• Files/documents you upload (if enabled)
• The resulting Outputs (transcripts, rewrites, summaries, etc.)

Support communications

• Messages you send to support (including attachments/logs you choose to share)

Device and usage data

• Device type, OS version, app version
• Feature usage and interactions (e.g., buttons clicked, settings toggled)
• Usage metering (words/minutes/characters/requests/tokens, depending on plan features)

Log and diagnostic data

• Crash reports, performance metrics, error logs, and security events
• Approximate location inferred from IP (generally city/region-level)

Cookies and similar technologies (website)

• Essential cookies (login/session/security)
• Analytics cookies (to understand site performance and improve UX)
• We may also use similar technologies in the Desktop App for security and performance telemetry.

• Payment processor data (e.g., subscription status, successful/failed payments)
• Infrastructure providers (hosting, logging, security tools)
• If you use integrations (now or in the future), we may receive data from those services only as authorized by you.

• Process your Inputs to generate Outputs (transcription, rewrite, summarize, explain, text-to-speech)
• Authenticate users and manage accounts
• Deliver plan features, enforce limits, and prevent abuse

• Monitor reliability, performance, and security
• Debug issues and prevent fraud, spam, and abuse
• Maintain billing, accounting, and compliance records

• Improve transcription quality, command reliability, rewriting accuracy, and overall performance
• Evaluate and optimize models, prompts, and system behavior
• Important: You can opt out of improvement use (see Section 5).

• Send service-related messages (verification, billing notices, important changes, security alerts)
• Respond to support requests and inquiries

• Comply with legal obligations
• Enforce our Terms of Service
• Protect our users, our business, and the public

You choose what audio, text, and files you provide. Please do not submit information you don't have the right to share.

Avoid submitting:

• Social Security numbers, government IDs, banking credentials
• Highly sensitive personal data (unless necessary and you accept the risk)
• Protected health information subject to HIPAA (unless we have a signed agreement with you)

You may opt out of having your Content used for improvement beyond providing and operating the Services.

How to opt out:

• Through an in-app setting (if available), or
• Email info@vozcla.ai with the subject: “Training/Improvement Opt-Out”

If you opt out, we will not use your Content for improvement/training beyond what is necessary to:

• provide the features you request,
• maintain reliability and security,
• prevent abuse,
• comply with law, and
• support you.

In other words: opt-out limits improvement use, but we still must process/store certain data to run the service and keep it safe.

Where feasible, we may use de-identified or aggregated data (e.g., error rates, latency metrics, overall accuracy trends) to improve reliability and performance.

We may share information with vendors who help us operate the Services, such as:

• payment processing,
• hosting and infrastructure,
• speech processing components (when needed to fulfill your request),
• analytics/telemetry,
• customer support tooling,
• security and fraud prevention.

These providers are authorized to process information only to provide services to us and must protect it.

We may disclose information if we believe it is reasonably necessary to:

• comply with law, regulation, or legal process,
• protect the rights, safety, and security of VOZCLA, our users, or others,
• investigate fraud, abuse, or security incidents,
• enforce our Terms of Service.

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction. We will take reasonable steps to ensure continued protection.

VOZCLA does not sell personal information. We also do not share personal information for cross-context behavioral advertising in a way that would be considered a “sale” under many privacy laws.

You may request:

• access to certain information we have about you,
• correction of inaccurate information,
• deletion of your account and/or stored Content (where feasible).

To make a request, email info@vozcla.ai. We may need to verify your identity before fulfilling requests.

See Section 5.

If we send marketing emails, you can unsubscribe using the link in those emails. Service/billing/security emails may still be sent as necessary.